- Introduction
"Interauto Grup" S.R.L. (hereinafter — the "Company", "we") respects the confidentiality of your personal data and is committed to protecting it in accordance with the legislation of the Republic of Moldova on personal data protection (Law No. 133 of 08.07.2011).
This privacy policy describes how we collect, use, store and protect personal data when you visit our website interauto.md or use our services (car purchase, trade-in, financing, leasing, insurance, service, tire service).
By using our website, you confirm that you have read and understood this policy.
- Data We Collect
Depending on the service requested, we may collect the following categories of personal data:
Identification data: first name, last name, personal ID number, date of birth, home address.
Contact data: phone number, email address.
Vehicle data: registration number, VIN, make, model, year of manufacture, mileage.
Financial data: information required for financing or leasing (income, employment) — only when a loan is requested.
Technical data: IP address, browser type, pages visited, visit duration, cookies — collected automatically when visiting the website.
Photographs: vehicle images for evaluation (trade-in, sale).
- Purpose of Data Processing
Your personal data is processed exclusively for the following purposes:
• Providing the requested services (car sale-purchase, trade-in, financing, leasing, insurance, car service, tire service).
• Communicating with you regarding order status, service appointments, personalized offers.
• Fulfilling legal obligations (tax reporting, accounting records).
• Improving the quality of services and the experience on our website.
• Preventing fraud and ensuring transaction security.
- Legal Basis for Processing
Personal data processing is carried out based on the following legal grounds:
• Contract performance — data is necessary for concluding and performing the sale-purchase contract, service provision or financing agreement.
• Legal obligation — we are required by law to retain certain data (e.g., tax documents, accounting records).
• Your consent — for sending promotional offers and marketing communications, we process data only with your explicit consent.
• Legitimate interest — for fraud prevention, information system security and service improvement.
- Sharing Data with Third Parties
We do not sell or rent your personal data to third parties. Data may only be shared in the following cases:
• Financial partners — to credit and leasing companies (only if you have requested this service): Moldova Agroindbank, Moldindconbank, maib, Orange Finance and other partners.
• Insurance companies — for issuing the requested insurance policies.
• Public authorities — at the request of competent state bodies, in accordance with applicable legislation.
• IT service providers — for hosting, web analytics and email services, based on contracts that guarantee data protection.
- Data Retention Period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:
• Contractual data — for the entire duration of the contract and 5 years after its completion (as required by law).
• Tax/accounting data — 7 years, in accordance with the fiscal legislation of the Republic of Moldova.
• Marketing data — until consent is withdrawn or until deletion is requested.
• Technical data (cookies, logs) — maximum 12 months.
After the expiration of these periods, data is deleted or irreversibly anonymized.
- Your Rights
In accordance with personal data protection legislation, you have the following rights:
• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete data.
• Right to erasure — you may request deletion of personal data, except for data we are legally required to retain.
• Right to restriction of processing — you may request limitation of data processing under certain conditions.
• Right to data portability — you may request transfer of data to another controller.
• Right to object — you may object to data processing for direct marketing purposes.
• Right to withdraw consent — at any time, without affecting the lawfulness of processing carried out previously.
To exercise these rights, you may contact us at: info@interauto.md.
- Cookies
Our website uses cookies to ensure proper functioning and to improve the browsing experience.
Essential cookies: necessary for website operation (session, authentication, language settings).
Analytical cookies: help us understand how users interact with the website (Google Analytics). This data is anonymized.
Marketing cookies: used to show you relevant ads on third-party platforms (Facebook Pixel). They are activated only with your consent.
You can configure cookie preferences in your browser settings. Disabling essential cookies may affect website functionality.
- InterAuto Mobile Application
The InterAuto mobile application (available on Google Play) provides access to our platform features directly from your mobile device. By using the application, additional data may be collected as described below.
Requested permissions and their purpose:
Microphone (RECORD_AUDIO)
The application requests microphone access exclusively for the voice search feature, which allows you to search for vehicles using voice commands instead of typing. Audio recording:
• Is activated only when you explicitly press the voice search button.
• The voice signal is converted to text (speech-to-text) directly on the device or through Google speech recognition services.
• We do not store and do not transmit audio recordings to our servers.
• Audio is not recorded in the background or without your explicit action.
• You can deny this permission — the application will function normally without voice search.
Internet and network data
The application requires an internet connection to display the vehicle catalog, communicate with the virtual assistant, and process your requests. Transmitted data includes: search queries, filter preferences, and messages sent to the assistant.
Data storage in the application:
• Conversation history with the virtual assistant is stored locally on the device and is not transmitted to third parties.
• Search and filter preferences are stored locally to improve user experience.
• We do not collect location data, contacts, photos, or other personal data through the application without your explicit consent.
Third-party services in the application:
The application may use the following third-party services with their own privacy policies:
• Google Play Services — for application distribution and updates.
• Google Speech Recognition — for speech-to-text conversion (if you use voice search).
You can manage application permissions at any time from Settings → Apps → InterAuto → Permissions on your Android device.